Back office support for moving companies.
Back office support for moving companies, from people who know moving. Thirteen customer service, sales, claims, and virtual assistant teams, and what each one costs when the price is public.
Customer service and sales teams.
Companies that put trained people on your phones, built for movers only. The first handles customers after the booking. The rest work your leads and book the job.
- Visit mysreckovic.com1
Sreckovic CX Solutions
FeaturedOutsourced customer service
A customer service team that works only with moving companies. Agents handle estimate and inventory check-ins, day-of updates, post-move follow-up, upsells on packing and storage, review collection, damage claims, and chargeback and complaint responses, so every customer reaches a real person.
- Best for
- Movers that want the whole post-booking customer experience run for them.
- Pricing
- From $7 per hour per agent. No long-term contracts, no setup fees. Live in two weeks.
- 2movingsalesprofessionals.com
Moving Sales Professionals
Sales, service, claims, and dispatch · Sykesville, MD
A US-based call center for the moving industry. Books moves from your leads inside your CRM, and on higher packages takes over complaint responses, claims, and dispatch for local and long-distance jobs.
- Best for
- Movers that want one vendor for sales plus claims and dispatch.
- Pricing
- Not published.
- 3movebees.com
MoveBees
Sales call center · Wooster, OH
Supplements or replaces your sales team. Reps respond to each lead by call, text, and email, take inventories, follow up on quotes, book the job, and collect the deposit. Also offers customer service reps, claims handling, and hiring help.
- Best for
- Sales coverage on nights and weekends without a term commitment.
- Pricing
- Not published. No contracts.
- 41stcallclosers.com
1st Call Closers
Sales and call answering · Clackamas, OR
US-based agents answer inbound calls, qualify and book leads, give live quotes and virtual estimates, and follow up on open estimates. Built by moving company owners. Works as a full sales desk or as overflow.
- Best for
- Small local movers running one to seven trucks.
- Pricing
- Not published. Starts with a free sales assessment.
- 5lionsdensales.com
Lion's Den Booking Service
Booking team · Longwood, FL
An outsourced booking team from the operators behind MoveitPro. Moving consultants cover inbound and outbound calls, quote, follow up, and book, with call recording and pipeline dashboards. Works inside MoveitPro.
- Best for
- Movers already running MoveitPro.
- Pricing
- Not published.
- 6elevatemovingsales.com
Elevate Moving Sales
Commission-only sales · Severn, MD
Sales consultants work your leads inside your CRM and book moves under your brand, from first call through follow-up and post-sale care.
- Best for
- Movers that want to pay only on booked jobs.
- Pricing
- Commission only, no signup fee. Rate not published.
- 7network-leads.com
Network Leads Sales Outsourcing
Commission-only sales
Outsourced reps answer calls, follow up with leads, send quotes, and close under your company name by phone, email, and text. Part of a wider platform that also sells leads and a moving CRM.
- Best for
- Movers already buying leads or software from Network Leads.
- Pricing
- Commission on booked moves, no setup fee. Month to month. Rate not published.
Claims handling.
Third parties that take customer damage claims off your desk and run the arbitration program interstate movers are required to offer.
- csipros.org
CSI (Claims Service International)
Claims and compliance · Coral Springs, FL
A moving-only claims company founded in 2004. Adjusts and settles loss, damage, delay, and overcharge claims through an online portal, runs an arbitration program, answers BBB and DOT complaints and chargebacks, and writes tariffs and contracts.
- Best for
- Movers that want claims and arbitration handled by a specialist.
- Pricing
- Compliance bundles are published: interstate $1,750, local $175 to $1,000. Per-claim fees are not published.
- report.checkbca.org
Business Consumer Alliance
Nonprofit claims program
A nonprofit business organization with a dedicated moving and storage claims program. Receives, investigates, and resolves claims, handles the customer communication, and offers an arbitration program.
- Best for
- Movers that want a neutral third-party name on the claims process.
- Pricing
- Not published. Membership based.
Virtual assistants and answering.
Dedicated remote staff and call answering. One is moving-only. The other three are general providers with a real program for movers.
- movifiednation.com
Movified Nation
Moving-trained virtual assistants
A private community for moving company owners that places and manages moving-trained assistants for dispatch, customer service, sales, admin, marketing, and bookkeeping. Matching takes 7 to 14 days.
- Best for
- Owners who also want the peer community.
- Pricing
- Not published. Members only.
- virtuhireusa.com
VirtuHire US
Dedicated remote staff
Full-time remote hires for six moving roles, including sales and customer service coordinator, move coordinator, claims admin, and billing. Staff are based in South Africa.
- Best for
- A full-time dedicated hire at a fixed monthly price.
- Pricing
- $1,200 to $2,200 per month by role. Month to month, no placement fee.
- vamasters.com
VA Masters
Virtual assistants
Recruits assistants in the Philippines for quote handling, estimate scheduling, booking confirmations, dispatch calendar, follow-up, CRM entry, and review management.
- Best for
- The lowest published hourly rate for a dedicated assistant.
- Pricing
- $6.50 to $10 per hour, full time. No long-term contract.
- mapcommunications.com
MAP Communications
Live answering service
A US-based, employee-owned answering service with a movers program. Receptionists answer around the clock, schedule appointments, handle common questions, and reach your crews in the field.
- Best for
- After-hours and overflow call answering.
- Pricing
- Not published. One-week free trial.
Listings checked November 2026. Details change, so confirm pricing and terms with each company before you sign. Spot something wrong or missing? Email info@themovinglab.com.
Hand off the work, keep the control.
An outside team speaks to your customers in your name. Before you sign, get clear on who they are, what they can see, and how you will know the work is good.
Where the agents sit, and what hours they cover in your time zone.
How you pay: hourly, monthly, or commission on booked jobs.
Which CRM they work in, and whether it has to be theirs.
Call recordings and reports you can check every week.
Contract length and how much notice it takes to leave.
Who owns the scripts, the data, and the phone numbers if you part ways.
Common questions
Short answers for owners thinking about outsourcing office work.
Almost everything that happens on a phone or a screen: answering and booking leads, estimate follow-up, customer updates before and after the move, review collection, damage claims, and dispatch support. The trucks and the crews stay with you.
Published prices on this list start at $6.50 to $7 per hour per agent for offshore teams and run $1,200 to $2,200 per month for a full-time dedicated hire. Sales teams usually work on commission per booked move and do not publish the rate.
A sales team works the lead until the job is booked. A customer service team picks up after the booking: confirmations, day-of updates, follow-up, reviews, and claims. Sreckovic CX Solutions focuses on the second part. Most of the other teams on this page focus on the first.
Yes. Federal rules require interstate household goods movers to offer customers a neutral arbitration program for loss and damage disputes. Claims companies like CSI and Business Consumer Alliance run that program for you along with the claims themselves.
Most do. Several teams on this list work inside your own CRM, and one is built to run inside MoveitPro. Ask before you sign, because a team that needs its own system means moving your pipeline.
We started from the Moversville vendor directory and web searches, then opened every company's own site to confirm it is active and names moving companies as a client. General providers with no moving program were left off.
Not ready for a diagnostic? Read this month’s Playbook.
Read